Checkout link for Live Sales | change quantity to the amount you buy
Checkout link for Live Sales | change quantity to the amount you buy
Shipping
Orders ready within 2 business days
United States:
- Standard Shipping: 6-13 business days, Cost: $5.
- Premium Shipping: 5-8 business days, Cost: $12.
- Free shipping on orders over $50.
Australia:
- Standard Shipping: 6-14 business days, Cost: A$6
- Free shipping on orders over A$75 (approximately 50 USD).
United Kingdom:
- Standard Shipping: 7-10 calendar days, Cost: £3
- Premium Shipping: 5-7 business days, Cost: £5.
- Free shipping on orders over £38 (approximately 50 USD).
Other Countries:
Shipping costs will be calculated at the checkout page.
Return Policy
- 30 Days Money-Back Guarantee: If the issue stems from our handling error, we offer compensation up to 100% depending on the severity. Contact us within 30 days of receipt for assistance.
Customer Service & Assurance
- Genuine Crystal Guarantee: We sell only natural authentic crystals. If you discover any faux crystals in your order, you can claim a refund by providing photos or videos as evidence.
- Real Description Promise: Real Description Promise: Every product image we display is an actual photograph of the real product, ensuring no false advertising
- Efficient Shipping: Orders ready within 2 business days;
- Shipping free on orders over $50(USD)
- 24-Hour Support: Email us at service@kinglygem.com for prompt assistance. For urgent matters, please contact us at WhatsApp: +86 187 6221 1580
- Free Transit Damage Replacement: If you find that the product has been damaged during transit, characterized by obvious impact damage or external injuries, please contact us immediately. We will actively cooperate to provide a free replacement or refund the cost of the product.
- 30 Days Money-Back Guarantee: If the issue stems from our handling error, we offer compensation up to 100% depending on the severity. Contact us within 30 days of receipt for assistance.
Please Note
- At KinglyGem, we responsibly source our crystals globally, ensuring ethical practices. Natural variations make each crystal unique, so the one you receive may differ from our photos.
- Please remember, our crystals are not substitutes for professional medical advice or treatment. Continue with any prescribed medical care.
Checkout link for Live Sales | change quantity to the amount you buy
- We will pick the best quality ones to make sure what you paid for to worth your money.
Thank you for choosing our products during the live stream! Here are a few important notes to ensure a smooth transaction:
1. 【Confirmation of Order Amount】 After selecting a product in the live stream, please confirm the order amount with the host before payment.
2. 【Payment Timing】 Kindly make the payment during the corresponding live stream session. If the order remains unpaid after the live stream ends, it will be automatically canceled, and the items will be made available for resale.
3. 【Cancellation Policy】 Once an order is placed, it cannot be canceled. Orders are packed on the same day they are placed. Fulfilling your order requires the coordinated effort of our entire live stream team and post-sales delivery team, consuming significant manpower. Therefore, we regret that we are unable to accommodate order cancellations. Your understanding is appreciated.
4. 【Customer Support】 For any post-sales inquiries or issues, please reach out to our customer service email at service@kinglygem.com. Whether it's a logistics concern or damaged goods, we will promptly address your concerns upon receipt. To ensure the smooth flow of the live stream and to avoid delays for other customers, we do not handle post-sales issues during the live stream. We appreciate your support and cooperation.
Feel free to contact us. We are here to assist you!
just order yours now!
Note: We are continuously improving. If you notice any discrepancies in our descriptions, please feel free to reach out to us at service@kinglygem.com.
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